Runtime errors:
Issue:
Runtime errors.
Additional Information:
A run-time error in general is a
error generated during the time at which the computer is running a software
application and experiences an issue. Below is additional information and help
in resolving an actual runtime error.
Cause:
The runtime or run-time error message can be caused by:
Solution:
Confliction with TSR or other running program
If you are encountering a runtime error message while in
Windows or above ensure that the issue is not being caused by a third party
program or TSR by end tasking all open programs. Additional information about TSR's and how to end task a TSR can be found on document CHTSR.
If after end tasking all TSR's
you continue to experience the same issue and are running Windows 95 or Windows
98 verify that no utility or program is being loaded in the autoexec.bat /
config.sys that is causing your issue by temporally renaming the files. To do this follow the below instructions.
1.
Boot to a MS-DOS
prompt. Information on how to do this can be found on document CHDOS.
2.
Once at the MS-DOS
prompt type:
cd\ <press enter>
ren autoexec.bat autoexec.ch <press enter>
ren config.sys config.ch <press enter>
Once completed, reboot the computer.
Software issue
If your issue persists it is possible that the program, utility
or game causing the runtime error may have issues. Verify through the developers
web site that all updates or patches that may be available have been
downloaded.
If no patches or updates are available attempt to uninstall
and/or reinstall the program causing the issue. If you are having a runtime error in your operating
system reinstall the operating system.
Computer virus
Because computer viruses are capable of tampering with the
system settings / memory it is possible for a computer virus to generate a
runtime error. If you are currently running a virus protection program on your
computer ensure it has the latest updated patch or .dat
file.
If you do not have a computer virus protection program it
is recommended one be purchased or that a demo be temporarily downloaded to
scan your computer hard disk drive for viruses.
Additional information about computer viruses can be found
on our virus information page.
Memory issue
Finally, if you have followed all of the above recommendations it is possible that you may be encountering a hardware / memory related issue. We recommend that you first contact the developer of the program causing the issue for any possible solutions. If no solutions are found we recommend you contact the computer or motherboard manufacture for additional recommendations and/or service.