Problems Shutting
Down Windows 98 Second Edition
This
article was previously published under Q238096
IMPORTANT: This article contains information
about modifying the registry. Before you modify the registry, make sure to back
it up and make sure that you understand how to restore the registry if a
problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the
Microsoft Knowledge Base:
256986
Description of the Microsoft Windows Registry
MORE INFORMATION
When
Windows 98 Second Edition does not shut down properly, it may appear to stop
responding (hang) for several minutes while the following message is displayed
on the screen:
Please wait while your computer
shuts down
Or, you
may see only a blank screen and a blinking cursor, or your computer may restart
instead of shutting down.
Windows 98 Second Edition
Shutdown Supplement
Microsoft
has released the Windows 98 Second Edition Shutdown Supplement that addresses
shutdown issues on computers with specific hardware and software configurations
running Windows 98 Second Edition. These issues include computers restarting
when shutting down and computers hanging on shutdown.
Microsoft recommends following the troubleshooting steps that are outlined in
this article. If, after following the steps that are outlined in this article,
the computer continues to exhibit shutdown problems, Microsoft suggests
applying this update. For additional information about how to obtain the
Windows 98 Second Edition Shutdown Supplement, click the article number below
to view the article in the Microsoft Knowledge Base:
239887
Availability of Windows 98 Second Edition Shutdown Supplement
NOTE: After you apply the Windows 98
Second Edition Shutdown Supplement, the Disable
Fast Shutdown option is no longer listed on the Advanced
tab in Msconfig.exe.
Common Causes of Shutdown
Problems
Shutdown
problems in Windows 98 Second Edition can be caused by any of the following
issues:
The Fast Shutdown registry key is enabled.
There is a damaged Exit Windows sound file.
A program or terminate-and-stay-resident (TSR) program may
not close correctly.
An incompatible, damaged, or conflicting device driver is
loaded.
There is an incompatible Advanced Power Management (APM)
or Advanced Configuration and Power Interface (ACPI) setting.
There is an incompatible Basic Input/Output System (BIOS)
configuration setting.
The computer contains incorrectly configured or damaged
hardware.
There is a video adapter that is not assigned an IRQ in
real mode.
NOTE: Windows 98 Second Edition
includes the latest updates for ACPI, OnNow, and APM.
In addition, the Fast Shutdown code that was implemented with the initial
release of Windows 98 has been removed to support these new features.
Although Windows 98 Second Edition includes many new drivers, not all
third-party manufacturers have had a chance to update their hardware drivers.
Some existing computers or devices may require an updated BIOS or device driver
to fully support Windows 98 Second Edition.
Known Issues
IRQ
Steering
This
option allows several PCI devices to share the same interrupt request line (IRQ).
If the BIOS is not fully compliant, this option may
cause your computer not to shut down properly, even if two or more devices are
not sharing an IRQ. To disable PCI bus IRQ Steering, follow these steps:
1.
Click Start,
point to Settings,
click Control Panel,
and then double-click System.
2.
On the Device
Manager tab, click System
Devices.
3.
Double-click PCI
Bus, and then click to clear the Use IRQ Steering check box on the IRQ Steering tab.
4.
Click OK,
click OK, and then
restart your computer.
5.
After you restart the computer, attempt to shut down your
computer again.
If your
computer shuts down successfully, you may need to change the BIOS configuration
or you may need a BIOS update. For information about how to do so, contact your
BIOS manufacturer.
Resume on Ring and LAN
Disabling
the “Resume on Ring and LAN” feature in the computer’s BIOS may solve some
shutdown-related issues. For information about how to do so, contact your
computer or BIOS manufacturer.
Plug and Play BIOS
In some
cases, the BIOS and Windows may not be communicating properly with the computer
hardware during the shutdown process. You can configure Windows 98 Second
Edition to ignore the presence of a Plug and Play BIOS and communicate directly
with the hardware.
NOTE: Use this method
for testing purposes only. Leaving the Plug and Play BIOS disabled may cause
some hardware to stop working.
To configure Windows not to use the Plug and Play BIOS:
1.
Restart your computer, and press and hold CTRL until you
see the Windows 98 Startup
menu.
2.
Choose Command
Prompt Only.
3.
Type the following line at the command prompt:
cd \windows\system
4.
Rename the Bios.vxd file to Bios.old.
5.
Restart your computer.
6.
After the computer restarts, attempt to shut down Windows.
If the
computer shuts down correctly, the system BIOS is likely to be contributing to
the shutdown problems. Contact the motherboard or BIOS manufacturer for a
possible update.
NVRAM/ESCD
There are
specific settings for how the BIOS and Windows interact during the startup and
shutdown processes. To check this, disable the NVRAM/ESCD updates feature to
determine if doing so resolves the shutdown problem. To do this, follow these
steps:
1.
Click Start,
point to Settings,
click Control Panel,
and then double-click System.
2.
On the Device
Manager tab, double-click System Devices.
3.
Click Plug and
Play BIOS, and then click to select the Disable NVRAM / ESCD updates check
box on the Settings
tab.
4.
Click OK,
click OK, and then
restart your computer.
5.
After you restart the computer, attempt to shut down your
computer again.
Fast
Shutdown Registry Key Is Enabled
WARNING: If you use Registry Editor
incorrectly, you may cause serious problems that may require you to reinstall
your operating system. Microsoft cannot guarantee that you can solve problems
that result from using Registry Editor incorrectly. Use
Registry Editor at your own risk.
The Microsoft System Configuration utility includes an option to disable Fast
Shutdown. If this option is not set in Windows 98 Second Edition, your computer
may reboot instead of shutting down. To resolve this issue, change the FastReboot data value from 1 to 0 in the following registry
key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Shutdown
NOTE: After you apply the Windows 98
Second Edition Shutdown Supplement, the Disable
Fast Shutdown option is no longer listed on the Advanced
tab in Msconfig.exe.
Antivirus Program
If you
have an antivirus program that is configured to scan your floppy disk drive
when you shut down your computer, your computer may stop responding. For
additional information, click the article number below to view the article in
the Microsoft Knowledge Base:
Replacing
the Configmg.vxd File
Microsoft has become aware that some customers have
replaced the Windows 98 Second Edition version of the Configmg.vxd
file with the Windows 98 version to address shutdown issues. Microsoft strongly
recommends that you not do this. This is an untested scenario that could result
in fatal error messages, CPI errors, and hardware failures. The Windows 98
Second Edition Shutdown Supplement detects whether the appropriate version of
the Configmg.vxd file is installed, and replaces any
earlier version with the Windows 98 Second Edition version.
Functions Performed
During the Shutdown Process
Windows 98
Second Edition tries to perform many functions during the shutdown process,
including:
Completion of all disk write functions.
Running the Close Window code to close all currently
running programs.
Transitioning all Protected-mode drivers to Real mode.