Issues relating to msgsrv32:
Issues relating to msgsrv32
Note: It is known that users may confuse msgsrv32 with msgrv32. While msgrv32 is a spelling error it is related to this document.
The file Microsoft msgsrv32.exe or msgsrv32.dll is a file located in the C:\WINDOWS\SYSTEM directory placed on the computer during the Windows installation. The description of this file is "Windows 32-bit VxD Message Server" and is responsible for such Windows tasks as:
Errors or issues relating to msgsrv32 can be caused by any of the following:
!NOTE: If you are unable to boot into Windows because of the MSGSRV32 error attempt to follow the below steps in Windows Safe Mode.
Resource conflict or issue
Before attempting any of the below recommendations ensure that the computer has no conflicts or errors in Windows Device Manager. If conflicts or errors are present it is highly recommended that they be fixed first, as they could be causing your issue.
TSR's or other running programs
If you are encountering the MSGSRV32 error when attempting to open a program or perform a particular task on a computer verify preprograms or other TSR's are not causing your issues by End Tasking all TSR's and closing all programs before running or performing the task generating your MSGSRV32 error.
Sound driver or sound card issues
First, ensure that you have the correct audio devices in Multimedia by following the below steps:
1. Click Start / Settings / Control Panel double click the multimedia icon.
2. Verify that the playback device is set to the audio device in the computer.
Second, verify that your sound card has the latest drivers and/or updates installed from the computer or motherboard manufacture (if onboard sound).
Onboard sound or video issue
Verify that the computer has the proper
1. Click Start / Settings / Control Panel
2. Double click the Multimedia icon
3. Select the Advanced or Devices tab
4. Click the + next to "MIDI Devices and Instruments"
Verify that the
correct codec is installed according to the sound card installed in the
computer. In addition verify that no more than 11
If more than 11
Power Management or screensaver issue
If you are experiencing issues with MSGSRV32 after recovering from power management or when the computer has been idle for over 10 minutes it is possible that your computer may have issues with Power Management. To attempt to resolve these issues please try the following:
1. If any screensavers or CPU sharing programs such as SETI are running on the computer temporally disable these programs to ensure they are not causing your issue.
2. If your issues persist attempt to disable Power Management by clicking Start / Settings / Control Panel / Power
3. In the Power menu disable or set the power settings to Off or Never.
4. Once set click ok or Apply and reboot the computer.
Microsoft Find Fast related issue
Ensure. that Microsoft Find Fast is not being loaded in the startup group by clicking Start / Programs / Startup. If "Find Fast" or "Microsoft Find Fast" is listed to remove this program from automatically loading each time your computer boots follow the below steps:
1. Click Start / Settings / Taskbar & Start Menu
2. Click Start Menu Programs tab
3. Click the Advanced button
4. Click the + next to Programs and then the + next to startup
5. Highlight the Find Fast icon and press the delete key on the keyboard.
6. Once removed close out of all windows and reboot the computer to see if issue has been resolved.
Memory manager being used
If the computer has a memory manager installed such as QEMM temporarily uninstall this program from the computer to ensure it is not causing your issue.
Issue with shell
If your are using a shell other than explorer.exe (standard Windows shell) it is possible that the msgsrv32 error is being encountered because of the third-party shell. Temporarily disable or remove the third-party shell and attempt to use the standard Windows explorer.
Computer virus or back orifice
Errors relating to msgsrv32 can be caused by computer viruses and in some cases back orifice a hack utility to gain access to an individuals computer.
Verify that you have the latest updates for your computer virus scanner and that no viruses have been detected on your computer.
Other Software corruption
If you have attempted each of the above recommendations and your issue is not listed in the below specific MSGSRV32.DLL errors it is possible your computer may have another type of software or data corruption causing the issue.
If after reinstalling the operating system you immediately continue to experience the MSGSRV32 errors it is possible that the computer may have bad hardware. If your sound card is not an onboard sound card and you are familiar with ESD you may want to consider temporarily physically removing the sound card or DVD decoder cards and see if the issue persists.
MSGSRV32.DLL caused a general protection fault in
MSGSRV32.EXE caused a general protection fault in CM8330SB.DRV
EXPLORER caused a general protection fault in CM8330SB.DRV
Iexplorer caused a general protection fault in CM8330SB.DRV
This issue is related to the C-Media 8330 sound card chipsets included in various computer sound cards and some modems. Verify with the sound card manufacturer, modem manufacture or if you have an onboard sound card the motherboard manufacturer to see if any updated drivers or patches are available for your sound card / modem.
MSGSRV32 caused an invalid page fault in module Kernel32.dll during Microsoft Network (MSN) login or when attempting to open Internet Explorer or Microsoft Outlook
This issue may be encountered when the MSN password file is corrupt. To resolve this issue follow the below instructions.
1. Click Start / Find / Files or Folders
In the Named field
3. Verify that the Look in field is looking in the C: drive
4. Click Find Now
5. If files are found click Edit and click Select All.
6. Once all the files are highlighted press the delete key.
7. Once the files have been deleted reboot the computer when the computer reboots the pwl files should be recreated and you should then be able to log into MSN.
MSGSRV32 caused a general protection fault in KRNL386.EXE during windows install
This issue may be caused by a problem with the dblbuff.sys file. Microsoft has released a support fix for this issue however to obtain the file you must contact Microsoft. See Microsoft Q209321 for additional information.
When browsing or installing device drivers one of the
following error messages occur:
Msgsrv32 caused a General Protection Fault in module Kernel32
Msgsrv32 caused an invalid page fault in Msgrv32.dll
MSGSRV32 caused an invalid page fault in module Kernel32.dll
Msgsrv32 caused a General Protection Fault in Msgsrv32.exe
This issue may be caused by a problem with the msgrv32.exe file. Microsoft has released a support fix for this issue however to obtain the file you must contact Microsoft. See Microsoft Q245583 for additional information.